Safe Sound Studios / Safe Sound Vocal Reels

Booking Terms and Conditions

Effective date: 17 August 2026

These Terms apply to services supplied by Safe Sound Studios, trading as Safe Sound Studios and Safe Sound Vocal Reels ("Safe Sound", "we", "us" or "our"). By completing a booking, you agree to these Terms. Your statutory consumer rights are not affected.

Important booking information

Full payment is required at checkout to secure your appointment.
Send all required materials as soon as possible after booking to reels@safesoundstudios.co.uk using the subject line YOUR NAME – SERVICE – SESSION DATE.
Materials may include backing tracks, song cuts, scripts, casting briefs, reference files and technical instructions. Missing, incorrect or late materials may reduce what can be completed, delay delivery or require additional paid work.
Contact us before booking if you have an urgent deadline or accessibility requirements. A deadline is only guaranteed if we accept it in writing.
Rescheduling requests must be received at least 72 hours before your session and are subject to availability.
Late arrival reduces your available session time and does not extend the scheduled finish time.

Session footage and content removal

Safe Sound may use non-confidential photographs, audio, video, behind-the-scenes footage and short excerpts captured during your session to promote Safe Sound through its website, portfolio, social media and advertising. Where lawful, we rely on our legitimate interest in showing our work and growing the business, and we limit use to relevant and proportionate material.

You may opt out before or during your session by telling us or emailing reels@safesoundstudios.co.uk. You may also request removal later. We will stop new use and normally remove the content from channels under our control within 14 days. We cannot guarantee removal of copies already printed, downloaded or reposted by third parties.

We will not use a complete paid-for reel, confidential casting material, unreleased third-party content or identifiable content featuring anyone under 18 for marketing without separate express permission from the appropriate person or parent/guardian.

1. Your booking

Your booking is confirmed when payment is accepted and confirmation is issued. The service, price, duration, location and included deliverables are those shown on the product page and booking confirmation. Extra work must be agreed and may cost more.

You must be 18 or over to book. A booking for anyone under 18 must be approved by a parent or legal guardian.

We will provide the service with reasonable care and skill. Creative results depend on the package, your preparation and performance, supplied materials and reasonable professional judgement. We do not guarantee representation, auditions, employment, casting success or any other industry outcome.

2. Cancellations and rescheduling

If you cancel with less than 72 hours' notice, do not attend, or arrive too late for the service to be delivered, we may retain an amount that fairly reflects work completed, costs incurred and booking time we could not reasonably refill. We will take reasonable steps to reduce our loss and refund any amount above it.

If Safe Sound cancels and cannot offer a suitable replacement date, you will receive a refund for the affected service.

Nothing in these Terms limits rights under the Consumer Rights Act 2015 or Consumer Contracts Regulations 2013. Some date-specific services may be exempt from the usual 14-day cancellation right. Where a statutory right applies, cancel by emailing us with your name, order number and service. If you ask us to begin preparation during an applicable cancellation period, we may charge a lawful proportionate amount for work already completed.

3. Materials and permissions

You confirm that you are entitled to supply and use every backing track, script, recording, image, casting brief or other item you provide. Safe Sound does not clear third-party music, script, publisher or performer rights unless agreed in writing. You are responsible for permissions required for your publication or commercial use of the finished work.

We will take reasonable care with material clearly identified as confidential. Confidential casting briefs and unreleased material will not be used for marketing without separate permission.

4. Delivery, revisions and ownership

Your package includes only the deliverables and revisions stated on the product page or agreed in writing. Additional recording, filming, songs, scripts, formats or substantial changes may be charged separately.

Delivery dates described as estimates are not guaranteed. Missing materials, late feedback, requested changes and events outside our reasonable control may extend delivery time.

Unless expressly included, raw footage, multitrack recordings, project files, session files and unused takes are not deliverables. Download and safely back up your completed files; we do not promise to store them indefinitely.

You retain rights in your supplied materials and performance. Safe Sound retains rights in its production, recording and editing work. Once fully paid, you may use the final delivered work for your professional promotion, casting submissions, profiles, website and social media. You may not resell, relicense or use it to train an artificial-intelligence system without written permission.

5. Conduct and responsibility

You must follow reasonable safety instructions and treat people, premises and equipment respectfully. We may end a session where behaviour is abusive, unlawful or unsafe. You are responsible for deliberate or negligent damage you cause.

Nothing excludes liability for death or personal injury caused by negligence, fraud, or rights that cannot legally be excluded. To the fullest extent permitted by law, we are not responsible for indirect or unforeseeable losses, including lost representation, work, income or opportunity. Our total liability for an affected booking will not exceed the amount paid for that service, except where the law does not permit that limitation.

6. Privacy, complaints and law

We use personal information to manage bookings, take payment, communicate, deliver services, meet legal obligations and operate the business.

Payments may be processed by Stripe, Klarna or another provider whose own terms apply. Refund timing may depend on the provider and your bank.

Send complaints or content-removal requests to reels@safesoundstudios.co.uk. Please include your name, order number and details of your request.

These Terms are governed by the laws of England and Wales. If part of them is unenforceable, the remaining terms will continue to apply.

Legal/business name: Safe Sound Studios
Trading names: Safe Sound Studios and Safe Sound Vocal Reels
Email: reels@safesoundstudios.co.uk
Website: https://safesoundstudios.co.uk
Studio address: Unit 13 (Studio 2), Elizabeth Estate, Juno Way, London SE14 5RW